Shipping Policy
Shipping Policy – APEXHAIR
At APEXHAIR, we treat every detail with precision. That includes ensuring your delivery experience is as seamless as our product performance.
1. Order processing
All orders are prepared and shipped within 24–48 business hours after payment confirmation.
Once shipped, you will receive an email with a tracking number and link.
2. Delivery times
We ship to most countries worldwide. Typical delivery times:
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Europe: 5–8 business days after dispatch,
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Other regions: 7–15 business days depending on destination and customs.
⚠️ These are estimated times. Delays may occur during high‑demand seasons or due to factors beyond our control.
3. Shipping costs
Shipping costs are calculated automatically at checkout based on your destination and method chosen.
We offer tracked standard shipping for security and peace of mind.
4. Carriers and tracking
We work only with trusted carriers.
After dispatch, you will receive:
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A direct tracking link,
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Status updates at each stage.
5. Delivery address
Ensure that your shipping address is complete and correct.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
Any additional re‑shipping costs will be charged to the customer.
6. Delayed or lost parcels
If your order has exceeded the estimated delivery time:
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Check the tracking link,
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Confirm with neighbors or your local postal service,
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Contact us at support@apexhairlab.com for assistance.
7. Damaged parcels
If your parcel arrives damaged:
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Photograph the parcel and product immediately,
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Email the images and order details to support@apexhairlab.com within 48 hours,
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Our team will provide a replacement or refund.
Need help?
✉️ support@apexhairlab.com