Refund & Return Policy

Last updated: 26/06/2025

At APEXHAIR, every detail of our product is designed to elevate your confidence to its highest level. Because our hair‑building fibers are cosmetic and personal‑use items, we follow strict hygiene and quality standards.

1. Return conditions

We only accept returns if the product:

• Is sealed, unused, and never opened,

• Remains in its original packaging, intact.

For safety and hygiene reasons, opened or used products cannot be returned.

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2. Return timeframe

You may request a return within 14 calendar days of delivery, provided the conditions above are met.

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3. Return procedure

To start a return, email support@apexhairlab.com with:

• Your order number,

• The reason for return,

• Photos of the product (sealed and in its original packaging).

Once validated, we will provide the return address.
Return shipping costs are the customer’s responsibility.

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4. Satisfaction Guarantee – even if used

We stand by APEXHAIR’s effectiveness.
If, despite following the instructions, you do not achieve the expected density effect, we offer a Satisfaction Guarantee.

To apply:

• Send a clear video showing the application (good lighting, dry hair),

• Include your full name and order number.

Our team will review within 7 business days.
If confirmed that the product did not perform as described, we will issue a full refund to your original payment method.

Incorrect application or incomplete evidence may not be eligible.

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5. Damaged or incorrect items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery,

• Provide photos of the item and packaging,

• We will arrange a replacement or refund.

Questions?
✉️ support@apexhairlab.com