Refund & Return Policy
Refund & Return Policy
Last updated: November 2025
We offer a 14-day return policy.
This means you have 14 days after receiving your item to request a return.
Returns are accepted only under the conditions below.
4.1 Return Eligibility
To be eligible for a return, items must be:
• Unused
• Unopened (cosmetic products cannot be returned once opened for hygiene reasons)
• In original packaging
• In the same condition as received
• With proof of purchase
We cannot accept returns of:
• Opened, used, or tested items
• Items without packaging
• Items sent without prior authorization
• Items damaged due to misuse or improper handling
4.2 How to Start a Return
To initiate a return, contact:
Include:
• Your order number
• Reason for return
• Photos (if the product is damaged, defective, or incorrect)
Returns require prior approval.
Items sent back without approval will not be accepted.
Return addresses vary by region.
We will provide the correct return address and instructions via email.
4.3 Return Process
1️⃣ Contact us
Email your request and order number to help@izgcpayments.com.
2️⃣ Approval
We will review and respond within 2 business days.
3️⃣ Ship the item
Send the product to the return address we provide.
(Return shipping costs are the customer's responsibility unless the product was defective.)
4️⃣ Inspection
Once received, your item will be inspected.
5️⃣ Refund
If approved, your refund will be issued to the original payment method within 5–7 business days.
4.4 Refunds
After inspection, we will notify you via email whether the refund is approved or denied.
Approved refunds are processed within 5–7 business days.
Processing times may vary depending on your bank or card issuer.
4.5 Late or Missing Refunds
If you have not received a refund:
-
Check your bank account
-
Contact your card provider
-
Contact your bank
If after all steps the refund still does not appear, email us at:
📧 help@izgcpayments.com
4.6 Exchanges
Items may be exchanged only if defective or damaged.
To request an exchange:
📧 help@izgcpayments.com
4.7 Shipping Costs
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• If the product is defective or incorrect, shipping is covered by us
Contact Us
For any return or refund questions:
📧 help@izgcpayments.com
📞 +1 (786) 275-7758
🏢 RM DIGITAL BUSINESS LLC
3046 Monticello Pl, Unit 303
Orlando, FL 32835
United States